1. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive an item other than the product you ordered, please contact us at support@coverland.ca within thirty (30) days of delivery.

To assist us in reviewing your request, please include photographs of the item and its packaging.

If the issue is attributable to an error by Coverland, you will not be required to ship the item back to us. Our team may first offer a partial refund as a resolution. If you do not accept the partial refund, Coverland will provide a full refund and you may keep the item.

2. Fitment Exchanges

If a product does not fit your vehicle as expected, please contact us at support@coverland.ca before returning the item.

Our team will verify the appropriate product and fitment for your vehicle and assist in arranging an exchange. If the fitment issue is attributable to an error by Coverland, Coverland will cover the associated exchange and shipping costs.

3. Change-of-Mind Returns

Change-of-mind returns are accepted within thirty (30) days of delivery, provided that the item is unused and returned in its original packaging.

Customers are responsible for all return shipping costs associated with change-of-mind returns.

Please contact Coverland before arranging a return so that our team can provide the applicable return authorization and shipping instructions. Customers should arrange and pay for the return shipment at their own expense.

Once the authorized returned item has been received, Coverland will issue a full refund in accordance with the refund terms below.

4. Return Authorization

All returns require prior authorization from Coverland.

Before shipping any item, please contact support@coverland.ca to obtain the applicable return instructions.

Items returned without prior authorization may not be accepted or processed.

5. Refunds

Approved refunds will be issued to the original method of payment.

Where a product return is required, the refund will be processed within five (5) business days following receipt and inspection of the returned item.

Where Coverland determines that return of the item is not required, the refund will be processed within five (5) business days following approval of the refund.